Returns

Refunds and exchanges are valid 30 days from your purchase date. Sale items cannot be refunded. Please note to be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds (When applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To submit a return or for more information, please contact info@polkra.com